curl --request GET \
--url https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions \
--header 'Accept: <accept>' \
--header 'X-Api-Key: <x-api-key>'const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>', Accept: '<accept>'}};
fetch('https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions"
headers = {
"X-Api-Key": "<x-api-key>",
"Accept": "<accept>"
}
response = requests.get(url, headers=headers)
print(response.text){
"csat_report": {
"dates": [
"2026-10-14",
"2026-10-15",
"2026-10-16",
"2026-10-17"
],
"data": [
{
"name": "good",
"values": [
3,
2,
4,
3
]
},
{
"name": "okay",
"values": [
1,
2,
1,
1
]
},
{
"name": "bad",
"values": [
1,
1,
1,
1
]
}
],
"percentages": {
"good": 57,
"okay": 24,
"bad": 19
}
}
}Get customer satisfaction report
Returns the workspace’s customer satisfaction (CSAT) ratings over a date range, broken down by day and by rating.
Ratings come from the rating question on the post-chat survey. csat_report is null when the workspace has no such question configured.
curl --request GET \
--url https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions \
--header 'Accept: <accept>' \
--header 'X-Api-Key: <x-api-key>'const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>', Accept: '<accept>'}};
fetch('https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://{your-subdomain}.neetochat.com/api/external/v2/reports/customer_satisfactions"
headers = {
"X-Api-Key": "<x-api-key>",
"Accept": "<accept>"
}
response = requests.get(url, headers=headers)
print(response.text){
"csat_report": {
"dates": [
"2026-10-14",
"2026-10-15",
"2026-10-16",
"2026-10-17"
],
"data": [
{
"name": "good",
"values": [
3,
2,
4,
3
]
},
{
"name": "okay",
"values": [
1,
2,
1,
1
]
},
{
"name": "bad",
"values": [
1,
1,
1,
1
]
}
],
"percentages": {
"good": 57,
"okay": 24,
"bad": 19
}
}
}{your-subdomain} with your workspace’s subdomain. Learn how to find your subdomain in Workspace subdomain.
Headers
Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.
Query Parameters
Pass custom_duration (or omit range_type while passing start_date/end_date) to report on an explicit range instead. When range_type, start_date and end_date are all omitted, the range defaults to all_time.
last_7_days, last_30_days, last_24_hours, this_month, last_month, this_year, last_year, this_quarter, last_quarter, this_week, last_week, all_time, custom_duration "last_7_days"
Response
OK - Request succeeded. csat_report is null when no rating question is configured.
Customer satisfaction data for the date range. null when the workspace has no rating question configured in its post-chat survey.
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